Refund & Shipping Policy
At Outfit By Lusha Dubai, we are committed to providing premium quality custom and ready-to-wear apparel. To ensure a transparent and secure experience for both our business and our valued customers, the following policies are strictly enforced. By placing an order on our website, you agree to these terms.
1. Custom-Made Orders (Strictly No Refund / No Exchange)
All custom frocks and made-to-order garments are tailored exclusively to your specific measurements, fabric choices, and design requirements. Therefore, ALL CUSTOM ORDERS ARE FINAL. We do not accept returns, exchanges, or issue refunds for custom-made items under any circumstances, including changes of mind or minor sizing discrepancies if measurements were provided by the customer.
All custom frocks and made-to-order garments are tailored exclusively to your specific measurements, fabric choices, and design requirements. Therefore, ALL CUSTOM ORDERS ARE FINAL. We do not accept returns, exchanges, or issue refunds for custom-made items under any circumstances, including changes of mind or minor sizing discrepancies if measurements were provided by the customer.
2. Ready-to-Wear Orders (Exchange Only, No Refund)
For ready-to-wear items, refunds are not permitted. However, an exchange may be requested under the following strict conditions:
For ready-to-wear items, refunds are not permitted. However, an exchange may be requested under the following strict conditions:
- Time Limit: Exchange requests must be initiated within exactly 3 days (72 hours) of parcel delivery. Requests made after this period will be automatically rejected.
- Original Condition: The item must be returned in its exact original condition, with all tags attached. Items showing any signs of wear, washing, staining, perfume odor, or damage will be rejected and returned to the customer at their own expense.
- Shipping Costs: The customer is fully responsible for all courier charges (both ways) associated with the exchange process.
3. Shipping & Delivery Policy
- Processing Time: Custom orders require 10 to 15 working days for tailoring and quality checks after measurement confirmation. Ready-to-wear items are dispatched within 2-3 working days.
- Courier Partners: We use trusted logistics services (e.g., TCS, Leopards, Trax, CallCourier).
- Return to Sender (RTS): If a parcel is returned due to an incorrect address, unreachable phone number, or customer refusal, all incurred courier charges will be deducted from any eligible refund or must be paid by the customer before re-dispatch.
4. Payment Policy (100% Advance Payment)
- No Cash on Delivery (COD): To maintain operational efficiency and prevent fraud, Outfit By Lusha Dubai does not offer Cash on Delivery.
- Accepted Methods: We accept 100% advance payments via Bank Transfer, JazzCash, EasyPaisa, and Debit/Credit Cards through our secure payment gateway (PayFast).
- Order processing will only begin once the payment is successfully verified in our account.
5. Fraud Protection & Legal Warning
Outfit By Lusha Dubai maintains a zero-tolerance policy towards fraud. Any attempt to file false claims, return worn/damaged items deceitfully, or initiate fraudulent "chargebacks" with banks or payment gateways will result in:
Outfit By Lusha Dubai maintains a zero-tolerance policy towards fraud. Any attempt to file false claims, return worn/damaged items deceitfully, or initiate fraudulent "chargebacks" with banks or payment gateways will result in:
- An immediate and permanent ban from our store.
- Legal action under the Prevention of Electronic Crimes Act (PECA), 2016, and relevant Pakistani consumer protection laws to recover all financial losses and legal costs.
Contact for Claims & Queries:
- Email: outfitbylushadubai.contact@gmail.com
- Office Address: Lyallpur Galleria, 1 Mini Market, Faisalabad, Pakistan